Complain to the CICA
Use this form to complain about an aspect of the CICA or how we have handled your claim.
Your complaint will be dealt with in line with our complaints procedure.
For more general enquiries or to ask us a question about your claim, contact the CICA.
Before you start
You may need to enter some personal information including your date of birth and address. If your enquiry relates to an existing application we may need this to confirm your identity before we can respond to your enquiry. You can read more about how we protect this information in our privacy notice.
If you prefer not to provide this information, you can call to make your complaint:
- Telephone: 0300 003 3601
- From outside the UK: +44 20 3684 2517
- Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
- Find out about call charges
Our phone lines are open:
- Monday, 8:30am to 5pm
- Tuesday, 8:30am to 5pm
- Wednesday, 8:30am to 3pm
- Thursday, 8:30am to 5pm
- Friday, 8:30am to 5pm