Complain to the CICA

Use this form to complain about an aspect of the CICA or how we have handled your claim.

Your complaint will be dealt with in line with our complaints procedure.

For more general enquiries or to ask us a question about your claim, contact the CICA.

Before you start

You may need to enter some personal information including your date of birth and address. If your enquiry relates to an existing application we may need this to confirm your identity before we can respond to your enquiry. You can read more about how we protect this information in our privacy notice.

If you prefer not to provide this information, you can call to make your complaint:

Our phone lines are open:

  • Monday, 8:30am to 5pm
  • Tuesday, 8:30am to 5pm
  • Wednesday, 10am to 5pm
  • Thursday, 8:30am to 5pm
  • Friday, 8:30am to 5pm